CAREER EXPERIENCE

2007 - 2008
Customer Service Representative
One year of contract experience
Ottawa, ON

  • Handled inbound calls for information requests, account status and processing of payments.
  • Presented, sold features, out of contract options.

2004 2007
Customer Service Representative
Sitel / Hewlett Packard Contract
Ottawa ON

  • Took up to 100 inbound calls daily.
  • Research warranty status of equipment.
  • Sold out-of-warranty options with best sales of $6000 per month.
  • Updated customers on the status of repairs.


2003
Fundraising Coordinator
Canadian Recreational Canoe Association
Merrickville

  • Wrote 50 fundraising proposals.
  • Increased CRCA magazine subscription by 3000.
  • Marketed canoeing programs and meeting hall facilities.
  • Updated website and created user facilitated donor pages.
  • Resulted in revenue of 12,000.

2002
Customer Service Representative

E-Ban Commerce Web Enterprises
Toronto ON

  • Handled technical online chat and email questions and requests.
  • Processed online Neteller and Paypal sales and payments.

 

2001
Web Master Assistant
Virtual Services Inc
Toronto ON

  • Approved, updated and created graphics, advertising copy and stories on websites.
  • Ensured update deadlines were met.
  • FTP protocols and security checks.

1993-1999
Customer Service Representative
Interactive Media Corporation
Toronto ON

  • Handled 60 to 80 inbound calls per day for account updating.
  • Processed new memberships.
  • Processed sales, cross selling and up selling, educating customer about products.
  • Performed computer technical and help desk roles.

 

Web design by Eleanor Binder - March 2009 - All rights reserved.

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Authored and designed by Eleanor Binder.