2007 - 2008
Customer Service Representative
One year of contract experience
Ottawa, ON

• Handled inbound calls for information requests, account status and processing of payments.
• Presented, sold features, out of contract options.

2004 – 2007
Customer Service Representative
Sitel / Hewlett Packard Contract
Ottawa ON

• Took up to 100 inbound calls daily.
• Research warranty status of equipment.
• Sold out-of-warranty options with best sales of $6000 per month.
• Updated customers on the status of repairs.

2003
Fundraising Coordinator
Canadian Recreational Canoe Association
Merrickville

• Wrote 50 fundraising proposals.
• Increased CRCA magazine subscription by 3000.
• Marketed canoeing programs and meeting hall facilities.
• Updated website and created user facilitated donor pages.
• Resulted in revenue of 12,000.

2002
Customer Service Representative
E-Ban Commerce Web Enterprises
Toronto ON

• Handled technical online chat and email questions and requests.
• Processed online Neteller and Paypal sales and payments.

2001
Web Master Assistant
Virtual Services Inc
Toronto ON

• Approved, updated and created graphics, advertising copy and stories on websites.
• Ensured update deadlines were met.
• FTP protocols and security checks.

1993-1999
Customer Service Representative
Interactive Media Corporation
Toronto ON

• Handled 60 to 80 inbound calls per day for account updating.
• Processed new memberships.
• Processed sales, cross selling and up selling, educating customer about products.
• Performed computer technical and help desk roles.