1. MICROSOFT OFFICE SUITE: Including MS Word, Outlook, Excel, PowerPoint and Access and the ability to integrate the various applications within the Microsoft Office suite to create complex documents.

2. FRANCAIS DES AFFAIRES: Writing of letters, notice of meeting, agenda, minutes taking, and respective protocols, office and business vocabulary, meeting procedures, language syntax, grammar.

3. BUSINESS COMMUNICATION: Written and oral communication skills. Topics include business grammar and etiquette, accurately conveying information, instructions and delivering oral presentations using Microsoft PowerPoint. Daily studies of Grammar and Mechanics.

4. OFFICE ADMINISTRATION: Understanding of the functions and services of office procedures, provision of administrative support in the public and private sector, office organization and ergonomics,time/work/resource management, organization and dissemination of verbal and written communications, indexing.

5. COMPUTER SYSTEMS: Management of systems in the Windows office environment including basic troubleshooting, understanding peripherals, office equip- ment and providing user support. Adherence to company policies and practices is emphasized throughout.

6. MANAGEMENT PRINCIPLES: Overview of management competencies and skills, ethics, strategic management and the process of decision-making, planning, organizing, leading, and controlling.

7. PROPOSAL AND REPORT WRITING: Develops the skills required for office professionals to plan, write and edit business proposals and reports including formatting, summarizing and proofreading.

8. INTRODUCTION TO HUMAN RESOURCES: Functions and services provided by a human resources department and practical knowledge in the areas of job research and analysis, recruitment, selection, training and development, performance appraisal, compensation.

9. BUSINESS LAW: An examination of some legal concepts includes contracts, business torts, agency, partnerships, corporations, property, insurance, employment contracts and insolvency.

10. ACCOUNTING: Topics include: assets liabilities, debits and credits, account balances, double entry method accounting, flows of information, financials and management reports (balance sheet, income statements and general ledgers).

11. MARKETING: The understanding, and satisfaction of client needs including: product and service needs, consumer behaviour patterns, developing branding strategies, promotional plans, and managing effective marketing communication channels.



Heritage College
August 2008 - May 2009
Bilingual Office Administrator Program (Continuing Education)
Work Term Coordinator:
Bernard Pigeon
Telephone: 819-778-2270, ext 2804
Email: Bernard Pigeon
Computech Career College
August 2000 - January 2001
Web Design and E-Commerce

TRAINING: Union Steward School 1995

SOFTWARE: MicroSoft Word, Excel, PowerPoint, Access, Outlook, FrontPage, Adobe Reader, Photoshop, Macromedia Dreamweaver, Flash, FireWorks, Windows XP, Windows 2000, Firefox

PROGRAMMING: Hypertext Markup Language (HTML), JavaScript, Cascading Style Sheets (CSS)

OFFICE EQUIPMENT: Highly computer literate, operation of digital cameras, SLR cameras, scanners, fax machines, copiers, printers

ACTIVITIES: Hiking, bicycling, gardening, web design, painting, photography


Web design by Eleanor Binder - March 2009 - All rights reserved.

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Authored and designed by Eleanor Binder.